Vulnerability in financial services
- Commission for Customer in Vulnerable Circumstances report
- Netflix documentaries: 'Money Explained' on credit cards (~20 min), 'Dirty Money' on a US payday lender.
- FCA report on financial lives of vulnerable customers
- Money Advice Trust resources on vulnerability
Cards for Humanity
It's a practical tool to help you design more inclusively. Inclusive design allows everyone to access, use and enjoy a service experience. No matter what their situation or context. Now you can download our new Figma plugin to play Cards for Humanity right where you're designing. Deal two cards: a person and a trait.
Deepr | Framework
Before jumping in with The Five Conditions and our Methods for human connection take a minute to read through the principles that guide us in this work. We've developed these through research and experience. Let them guide you too. Reducing separation between us is the gateway to human connection.
Marketing and branding
Brand Archetypes: The Definitive Guide [36 Examples]
There's just something about the brands we connect with. We have an affinity with them that's hard to put your finger on. It's as if we know them. In some cases, it's as if we love them. What is it that attracts us to these brands?
Meet Google Drive - One place for all your files
Google Drive is a free way to keep your files backed up and easy to reach from any phone, tablet, or computer. Start with 15GB of Google storage - free.
Social impact entrepreneurship
Google Podcasts - bailey kursar
There is an increasing focus on inclusive design from industry regulators and firms themselves. But what does 'inclusive design' really mean? How can firms - and regulators - translate this concept into practical action to make sure that products, services and markets work well for all?
👋🏼 Welcome to DigiSafe
A step-by-step digital safeguarding guide. For charities designing new services or taking existing ones online.
The Trust Manifesto
If you could reinvent the internet now, what would it look like? 'A superb and timely book showing how we can face up to the tsunami of big data that threatens to engulf us all' Stephen Fry "Enlightening, provocative, and wonderfully thoughtful, this is an essential book for our times."
How to Design for Assholes
Designers tend to pull out the ol' rose-tinted glasses when they speak about the user. "The user," we proclaim, "is the key... to everything." And we, of course, are the valiant knights defending the honor of these innocent gazelles of the digital landscape.
Mindsets for Co-design - Beyond Sticky Notes
This is an unfinished, work in progress. Mindsets are ways of being and thinking rather than tools. They're about who you are and how you are with others. Mindsets help you examine who you are in your system (your workplace, family, the area where you live) and how systems show up within you (your beliefs, experiences, biases, attitudes and values).
Offscreen Magazine Issue 24
Ali Alkhatib Algorithmic injustice: the expert on human-computer interaction exposes the biases deeply rooted in Big Tech's AIs. Jutta Treviranus The inclusive design visionary on why diversity is our greatest asset and inclusion our greatest challenge. Xiaowei Wang 'Modernity gone off the rails': making sense of the intertwined systems connecting Shenzhen and Silicon Valley.
Calm Technology: Designing for Billions of Devices and the Internet of Things: Principles and Patterns for Non-Intrusive Design
Buy Calm Technology: Designing for Billions of Devices and the Internet of Things: Principles and Patterns for Non-Intrusive Design 1 by Amber Case (ISBN: 9781491925881) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.
Mindful Design: How and Why to Make Design Decisions for the Good of Those Using Your Product
Buy Mindful Design: How and Why to Make Design Decisions for the Good of Those Using Your Product 1st ed. by Riley, Scott (ISBN: 9781484242339) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders.
The dilemma of designers' empathy delusions
Taking a bit of a reality check on how empathic you really are and for whom can help make you a more effective designer, not just an idealistic one. I have been exploring competencies, qualities and skills of a designer over the past 13 years.
Putting communities at the heart of programme design
At Shift we've been working with Impact on Urban Health , developing a long term strategy for the Good Food Fund, which helps new healthier food brands make a success of their businesses.
Skip to content The Money Advice Trust is committed to providing the latest vulnerability resources and research to help you help, your staff. Latest Guides and reports Podcasts Vulnerability cards Seen elsewhere Having delivered practical training and consultancy across sectors in total to more than 25,000 staff in over 300 organisations, our work is underpinned by the insight and research that we have acquired.
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